Shipping

Deliveries from our ADE Germany online shop are only possible within Germany and Austria.

Delivery time

We deliver our products with our logistics partner DHL, GLS or DPD or a forwarder for pallet shipping usually 2 to 5 working days after order confirmation.

Delivery address and billing address
You are not at home during the regular DHL, GLS or DPD delivery times? We will also be happy to deliver your order to the address of your choice: whether it’s your workplace, neighbours, friends or acquaintances, but also to post offices or DHL Packstations.

If you would like your order to be delivered to your neighbour or your workplace, for example, please enter the corresponding address under “Delivery address”.

Return

You would like to return one or more items of your order?

For commercial customers, the return and revocation is excluded according to the GTC.

Consumers are generally entitled to a right of withdrawal.

Further information on the right of withdrawal can be found in the seller’s withdrawal policy.

If you wish to return the goods after cancellation, please follow the information in the cancellation policy.

Short overview of the most important emails during an order process:

Order confirmation Immediately
after your purchase, we will send you an e-mail confirming receipt of your order.

Order confirmation

A purchase contract shall only be concluded upon transmission of the order confirmation and/or dispatch of the ordered goods.